Pick a topic!
- What are the additional perks I will enjoy when I buy GNC products from Watsons?
- What is GNC Coin programme?
- Can I earn the additional member points and GNC Coins if I sign up as a member on the spot and buy GNC products?
- What is GNC Gold Rewards?
- How long does it take to upgrade my membership status to GNC Gold Rewards after I have accumulated S$3,000 spending from recent purchase? What is the qualification period?
- What does Watsons Pharmacy eConsultation service provide?
- Is Watsons Pharmacy eConsultation service secure and confidential?
- Who can use the service?
- What are the operation hours?
- Do I earn membership points?
- What conditions are suitable for Watsons Pharmacy eConsultation service?
- What conditions or scenarios are not suitable for Watsons Pharmacy eConsulation service?
- What should I prepare before the eConsultation?
- What can I expect during the eConsultation?
- What is the waiting time for an eConsultation?
- How long does an eConsultation typically last?
- What should I do if I have additional queries on my medications after the eConsultation?
- What types of medication and health products can I purchase through this service?
- Can I get prescription medication through Watsons Pharmacy eConsultation service?
- Are the medications provided by Watsons Pharmacy eConsultation service genuine and safe?
- Can I make changes to my order?
- Can I request for product refund or exchange?
- How do I pay for my order?
- Is there a delivery fee and how do I receive my order?
- Is delivery the only mode for receiving my order?
- Can I access the Watsons Pharmacy eConsultation service platform from my mobile device?
- What if I lose connection during my eConsultation?
- What if the pharmacist cannot see me or hear me during my eConsultation?
- What is the delivery fee for Standard Home Delivery service?
- Can I collect my order from the Watsons stores?
- Can I track my order?
- Do you deliver to any location within Singapore?
- Do you ship overseas?
- How do I go about collecting my order from a Watsons store?
- How long is the delivery period?
- Is there a collection period if I select 'Click and Collect' as my preferred delivery method?
- Is there any delivery charge?
- What are the available delivery options?
- When will I get my order?
- Which are the Watsons stores that I can collect my orders from?
- Why I do not receive free delivery at checkout even after I meet the minimum spend value?
- Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (For Click and Collect)?
- Can I still change to a different collection store after I have placed my Click and Collect order?
- What are the terms and conditions of the Click & Collect $4 OFF coupon?
- What is Click & Collect Express (CCE)?
- What is the difference between Click & Collect and Click & Collect Express?
- How to find available Click & Collect Express stores
- How do I know if my Click & Collect Express order is ready for collection?
- How do I know if products selected are available for Click & Collect Express?
- Can I combine an “Online Exclusive” products into my Click & Collect Express order?
- Don’t see the Click & Collect Express option?
- Can I change/edit my order after my order has been confirmed?
- What is Home Delivery Express?
- What is the difference between Home Delivery and Home Delivery Express?
- What are the fees for the Home Delivery Express?
- Can I combine an “Online Exclusive” product into my Home Delivery Express order?
- Can I change / edit my order after my order has been confirmed?
- Don’t see the Home Delivery Express option?
- How do I choose the Home Delivery Express option?
- How can I track the delivery status of my Express order?
- What is Watsons Lite at Shell Stations?
- How is this different from shopping at a Watsons store?
- What types of products are available?
- What if an item is out of stock?
- Can I request for specific products to be stocked?
- Can I see Watsons Lite products on the Watsons app or website?
- Are prices the same as Watsons stores?
- Do Watsons promotions apply at Watsons Lite at Shell Stations?
- Can I use Shell loyalty rewards or fuel-related promotions?
- How do I make payment?
- Do Watsons membership benefits apply?
- Can I scan my Watsons membership barcode?
- Can I use Watsons vouchers?
- Which Shell Stations have Watsons Lite?
- What are the operating hours?
- Will I receive a Watsons receipt?
- What is the return or exchange policy?
- How are defective products handled?
- Where should I go for customer support or enquiries?
- Will Watsons Lite be available at more Shell Stations in future?
- LEGAL DISCLAIMER
- Why are prices and promotions on the website/app different from in-store prices or different from Marketplace platforms such as Lazada or Shopee?
- Why do online promotions not always apply in-store (and vice versa)?
- Can the store match the online price if it is cheaper?
- What if I bought an item at a higher price on one channel?
- What are the exclusions of sitewide promo codes?
- How will I know which items are eligible for sitewide promo code?
- Will the eCoupon / promo code be returned when the order is cancelled and a refund is initiated?
- How do I claim / grab eCoupons?
- How do I place an order?
- Is there an order limit / quota per item?
- How do I pay for my order?
- Can I cancel my order?
- Can I redeem my member points for online purchases?
- How can I browse or find a product?
- How do I check on my available e-coupons and/or e-vouchers and their details, in my account?
- How do I receive eCoupon or eVoucher?
- How do I save products in my wish list?
- How do I use my eVoucher to pay for an order?
- Full Terms & Conditions of eVoucher
- How do I use my e-coupon to offset my order?
- I am having trouble making payment with my credit card.
- Is there a minimum amount required to checkout?
- Is it secure to purchase products and pay using the above payment modes with Watsons online?
- What are the available modes of payment?
- What if the item I wanted/ordered, is out of stock?
- What is the expiry date of online products?
- What is the difference between e-coupon and e-voucher?
- What should I do in case of order dispute?
- Can I change my order after it has been placed?
- Where can I find my invoice?
- Can I change the recipient name or delivery address on my invoice?
- Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?
- Are there points issued when I purchase Watsons vouchers or Watsons gift card?
- If I fail to present my Watsons Card at the time of purchase, can I get the points re-credited to my account by presenting the receipt at a later time?
- Are there any privacy protection measures for my personal information submitted online?
- Are my points reflected on the website as soon as I make a purchase?
- Are goods redeemed with points returnable?
- Can I convert the points accrued into cash and withdraw it from my account?
- Can I earn points from my purchases made online?
- Can I use points to buy Watsons voucher or another Watsons Card?
- Can I transfer my membership to someone else?
- How do I apply for a Watsons Card?
- How can I utilise my points accrued in my Watsons Card?
- How do I check my points accumulated in my account?
- How do I earn points?
- How do I inform and update Watsons on the change in my personal details?
- How do I unsubscribe from marketing/promotional communication from Watsons?
- I have recently purchased a card from the Watsons store. How do I proceed with the card activation?
- If I fail to present my Watsons card but manage to provide the store with my card number, can I still enjoy all member-exclusive benefits and accumulate bonus points?
- If I lose my Watsons Card and the points are used by others for product redemption, can I apply for compensation?
- If I lose my Watsons Card or when it is damaged beyond normal use, how do I get a new card?
- If I make my purchase using Watsons vouchers or Watsons gift card, will there be points credited to my account?
- If I make my purchase using vouchers from credit cards (Maybank Treats, DBS, etc) and mall (CapitaVoucher etc), will there be points credited to my account?
- If I wish to return a product I bought from Watsons Singapore, will the points I have earned from the purchase be deducted from my account?
- If I offset my purchase with my points, will there be points credited to my account?
- If my Watsons Card is taken away by another person, will it be possible that he can redeem benefits with the points accumulated in my card?
- If my points are insufficient to offset the total value of the transaction, can I offset part of the transaction with all my points and pay the remaining amount in cash?
- If my Watsons Card is taken away by another person, will it be possible that he can read my personal information from the card?
- Is a minimum amount of spending required before I am eligible to apply for a Watsons Card?
- Is there a ceiling limit for the points accumulated in my account (for example, a maximum of 1000 bonus points. Will any surplus over that be deemed invalid for use)?
- Is it possible to merge the points accumulated in the two Watsons Cards owned separately by myself and another party?
- Is there a validity period for the Watsons Card and the points accumulated?
- Is there a validity period for the Watsons Card? If yes, how long would that be?
- May I share my Watsons Card with others for member benefits?
- Is there any requirement regarding the number of points to be used each time I want to redeem my points?
- Where can I use my Watsons Card?
- What is the minimum number of points required for redemption?
- Will I be able to enjoy all member benefits instantly after I get my Watsons Card?
- As a member, what benefits do I enjoy on my birthday?
- How can I deactivate my Watsons membership/online account? Can I activate my account again if it has been deactivated?
- What is Watsons Elite membership programme about?
- How to qualify as Watsons *elite*?
- How long does it take to upgrade my membership status to Watsons Elite after I have accumulated S$1,200 spending from recent purchase? What is the qualification period?
- As an elite member, do I enjoy the 10X birthday points?
- How can I enjoy 5x points on Watsons Brand products as a Watsons Elite member?
- As an Elite member, how do I earn 300 Bonus Points monthly?
- Will I receive additional physical card if I qualify as Watsons Elite?
- Can Watsons Singapore Jubilee member enjoy Jubilee discounts overseas?
- Can Watsons Singapore member earn Birthday Points if she has made the first purchase at overseas stores?
- Can Watsons Singapore member enjoy Bonus Points if he/she has purchased Watsons Brand products at overseas stores?
- Can Watsons Singapore member redeem points at overseas stores?
- Can Watsons Singapore member ‘s overseas spend be counted towards the annual minimum spend to maintain / qualify for next year’s elite membership?
- Can a refund be done at Watsons Singapore store if the purchase was from Watsons overseas store?
- How long does it take for points to be reflected in the Points History?
- If there is any points discrepancy for overseas purchase, who can I contact?
- In the event that Watsons Singapore member has forgotten to scan eCard/physical card at overseas store, can he/she request for points to be manually credited thereafter?
- What is Watsons One Pass?
- What is the point conversion rate like for Singapore Member?
- Which markets are included in this programme?
- Which other markets are not included?
- Can Watsons overseas member enjoy Birthday Points if she has made the first purchase at Singapore Watsons stores?
- Can Watsons overseas member earn basic points and/or get member discounts at Watsons Singapore airport stores or atriums?
- Can Watsons overseas member redeem points at Singapore Watsons stores?
- Can Watsons overseas member enjoy Watsons Singapore Jubilee discounts?
- How long does it take for points to be reflected in the Points History?
- If there is any points discrepancy for overseas purchase for non-Singapore members, who can I contact?
- What is the point conversion rate like for overseas members?
- Is Watsons compliant with PDPA Advisory Guidelines?
- How will this affect me?
- Can I quote my NRIC number or mobile number to earn points in-store?
- How do I download Watsons eCard?
- How do I log in to Watsons account without NRIC number from 26 August onwards?
- What should I do if I have changed my mobile number?
- I tried to activate my Watsons card but I cannot proceed as I am informed that my mobile number has been used by someone else. What should I do?
- Can I update my personal data at any one point of time?
- How does a Walk-In Order work?
- Can a Walk-In Order be made at any Watsons stores?
- How long does it take for collection of a Walk-In Order from the store where the purchase is made?
- How long does it take for delivery of a Walk-In Order?
- Is there a minimum purchase to be entitled for free collection and delivery of a Walk-In Order?
- What is the delivery fee for a Walk-In Order?
- What is the collection fee for a Walk-In Order?
- How can I track the delivery of a Walk-In Order?
- How do I get a refund for Walk-In Order?
- What do I do if I have missing item(s) from a Walk-In Order?
Why are prices and promotions on the website/app different from in-store prices or different from Marketplace platforms such as Lazada or Shopee?
Prices can vary because online and physical stores operate differently. Online channels may adjust prices more frequently based on competition, inventory levels, or online-exclusive promotions.
Why do online promotions not always apply in-store (and vice versa)?
Although some promotions can run for both online and in-store, some are created exclusively for the website/app, while others are designed just for physical stores or a specific channel. Each channel may run its own promotions depending on stock levels, customer behavior, or marketing strategies.
Can the store match the online price if it is cheaper?
Store prices cannot be adjusted to match website or app prices. Customers are welcome to review prices (and promotions) across all channels before purchasing to ensure they select the option that best suits their needs.
What if I bought an item at a higher price on one channel?
If you purchased an item at a higher price on any channel, you may do a return and refund following our standard return and refund policy. Please refer to our return guidelines for details on eligibility and the return process.
What are the exclusions of sitewide promo codes?
Sitewide promo codes exclude purchases of promotional banded packs, Prestige Brands – GNC, Tru Niagen, Recogen, Dr PPARs Excel Cosmetics, SK-II, XLash, Estee Lauder, Lancome, Sofina, Dr Jart, Origins, Cinique, Kose, Clarins, FANCL,Fresh, Sum37, The History of WHOO, LaMer, Tom Ford, Dior, Kose, Aveda, Jo Malone, Versace, Juicy Couture, Olaplex, Moroccanoil, Fragrances, Support Local Brands - 4meglam, Artisan of Sense, Botanica Culture, Cheryl W, Hush Candle, Germaway, Rooki Beauty, Sixth Senses, Souffle Beauty, SVA,Bhuman, Freedom cups, Want Skincare, Potion, Turmeron Joint, QOVITA, Ania, EMERY & CO, FOOTNOTE, Apothecary, Blind Barber, Ernest Supplies, Supply, Anthony, dispensary items, health tonics, baby milk powder, adult nutrition milk powder, general merchandise, homecare, confectionery, beverages, gift cards, Watsons Card, $2 hot buys and 3 for $5 promotional items, Diapers, Panadol, surgical masks, Self-Test/Covid Test Kits and Supplier Direct Delivery.
Last updated on 22 December 2025.
How will I know which items are eligible for sitewide promo code?
During the sitewide sale promotional period, you may look out for the sitewide sale icon displayed on the product thumbnail to ensure that the products are eligible for the sitewide code.
Will the eCoupon / promo code be returned when the order is cancelled and a refund is initiated?
Unfortunately, the eCoupon / promo code will not be returned / refunded whenever the order is cancelled.
How do I claim / grab eCoupons?
