To maintain the highest standards of health, safety, and hygiene, certain products are excluded from our Return and Refund policy. These include:

• Short-Expiry Products
  Products sold with a short shelf life (i.e. near expiry at the time of purchase) are clearly indicated on the product page and/or during checkout. These items are not eligible for return or refund unless they are defective, damaged or expired upon receipt. By purchasing such products, customers acknowledge and accept the stated expiry condition at the time of sale.
• Personal Care and Hygiene Products
  Products such as toothbrushes, razors, sanitary items, adult care products, and disposable underwear are non-returnable once opened or used, due to hygiene considerations.
• Opened or Used Beauty Products
  Skincare, haircare, cosmetics, and fragrances that have been opened or used cannot be returned for hygiene and safety reasons.
• Health Supplements and Medications
  All vitamins, supplements, and over-the-counter medications are non-returnable due to regulatory restrictions.
• Sexual Wellness Products
  Items such as lubricants, condoms, and other intimate care products are non-returnable for hygiene purposes.
• Fitness Aids and Wearables
  Items such as knee guards, elbow supports, and similar fitness wearables are non-returnable once worn or used, for hygiene and safety reasons.
• Electronics and Digital Accessories
  Electronic accessories such as keyboards, computer mice, earphones, and similar devices are not eligible for return once opened or used, unless found to be faulty or damaged upon receipt.
• Perishable or Temperature-Sensitive Products
  Certain natural or organic products with limited shelf life or special storage requirements are not eligible for return.
• Gift Cards and eVouchers
  These are non-refundable and non-returnable.

If you would like to raise return/refund request, you may navigate to My Account > Order History > Order Detail Page and click “Return / Refund”.  Select the most appropriate reason, attach photo (optional) and submit your request.

You will receive an email notification to acknowledge receipt of your request. Your request will be reviewed by Watsons within 7 working days. You will receive another email notification once the outcome of your request is updated.