Question 1

What is the Beverage Container Return Scheme (BCRS)?

Accepted Answer

BCRS is a national recycling scheme by Singapore's National Environment Agency (NEA). Eligible drink containers carry a refundable 10¢ deposit — when you return the empty container, you get your 10¢ back.

Question 2

Why do I need to pay a deposit?

Accepted Answer

The deposit encourages containers to be returned for recycling instead of thrown away. It's fully refunded when you return the empty container — Watsons does not keep any part of this deposit.

Question 3

How much is the deposit, and is it subject to GST?

Accepted Answer

The deposit is 10¢ per eligible container. It is not subject to GST and will always appear as a separate line on your order summary and invoice.

Question 4

Which products are covered by the Scheme?

Accepted Answer

Pre-packaged plastic and metal beverage containers between 150ml and 3 litres — including water, soft drinks, juices, dairy drinks, and alcohol — that carry the official BCRS Deposit Mark.

Question 5

Are there any drinks excluded from the Scheme?

Accepted Answer

Yes. Glass bottles, beverage cartons and pouches are not part of the Scheme. Containers smaller than 150ml or larger than 3 litres are also excluded, as are freshly prepared drinks made on the same premises.

Question 6

Who manages the Scheme?

Accepted Answer

The Scheme is run by BCRS Ltd, a not-for-profit operator licensed by NEA. They manage the collection, recycling and refunding of deposits — Watsons collects the deposit on their behalf at checkout.

Question 7

How do I know if a product includes a BCRS deposit?

Accepted Answer

Look out for the BCRS deposit indicator “+$0.10 deposit per beverage container applies” shown on the product page, right below the product name. If it's not shown, the product is not part of the Scheme.

Question 8

If I buy a multi-pack, how much deposit do I pay?

Accepted Answer

The 10¢ deposit applies to each eligible container. For example, a pack of 4 x 200ml cans will include 40¢ in total deposit (4 x 10¢). This will be shown as part of the total BCRS deposit line in your order summary, not as four separate lines.

Question 9

Will this increase the price of my favourite drinks?

Accepted Answer

The deposit is not a price increase — it's a separate, fully refundable amount added at checkout. Any changes to the underlying product price are made independently by suppliers and are not related to BCRS.

Question 10

Can I use points or coupons to pay for the deposit?

Accepted Answer

No — the BCRS deposit cannot be paid using Watsons Club points or coupons. If your order total (after points or coupon redemption) leaves only the deposit outstanding, you'll be asked to settle that portion by credit card at checkout.

Question 11

Will the deposit show separately on my invoice or receipt?

Accepted Answer

Yes. The BCRS deposit is always itemised as its own line — separate from your product total and delivery fee — on your order summary, invoice and order history.

Question 12

What happens to the deposit if I cancel my order?

Accepted Answer

If your order is cancelled before delivery, any BCRS deposit charged will be refunded in full to your original payment method, along with the rest of your order.

Question 13

What happens to the deposit if I return an item?

Accepted Answer

If you return a BCRS-eligible item, the corresponding deposit is refunded together with the product price, following our standard return and refund process.

Question 14

What if my delivery arrives damaged or leaking?

Accepted Answer

Please contact Watsons Customer Service with your order number and photos of the item. We will assist with a replacement or refund, including any BCRS deposit charged on the item.

Question 15

Where do I return my empty container?

Accepted Answer

Watsons stores do not have Return Right machines. Please return your empty, uncrushed container at any of the 1,000+ Return Right Reverse Vending Machines (RVMs) islandwide, including supermarkets, town centres and HDB void decks. Find a return point near you:

Question 16

Can Watsons refund my 10¢ deposit directly?

Accepted Answer

No — the refund is issued by BCRS Ltd when you return your container at a Return Right RVM, not by Watsons. Watsons only collects the deposit at the point of sale on the Scheme's behalf.

Question 17

What condition must my container be in to get a refund?

Accepted Answer

The container must be empty and uncrushed, with its barcode and Deposit Mark clearly visible, so the machine can scan and verify it.

Question 18

What if I don't have SimplyGo EZ-Link or DBS PayLah!?

Accepted Answer

These are currently the only refund methods supported by Return Right RVMs. If you run into issues, contact the Return Right helpline at +65 6035 5882 for assistance.

Question 19

Who do I contact about a Watsons order, payment or invoice question?

Accepted Answer

Reach out to Watsons Customer Service at https://www.watsons.com.sg/contactUs

Question 20

Who do I contact about a Return Right machine or refund issue?

Accepted Answer

Contact BCRS Ltd / Return Right at +65 6035 5886 (general enquiries) or +65 6035 5882 (machine issues), or email hi@returnright.sg.

Question 21

Where can I read more about the national Scheme?

Accepted Answer

Visit NEA's official BCRS page for consumers: nea.gov.sg/our-services/waste-management/beverage-container-return-scheme/for-consumers.

Question 22

What does Watsons Pharmacy eConsultation service provide?

Accepted Answer

This online Pharmacy eConsultation service connects you with our certified pharmacists for personalised consultations regarding your health and medication needs. Following the consultation, you'll gain access to a variety of medications for minor ailments and health products. For convenience, you can place orders for the medications instantly and they will be delivered to your doorstep.

Question 23

Is Watsons Pharmacy eConsultation service secure and confidential?

Accepted Answer

Yes, we prioritise the security and confidentiality of your information. Our platform utilises secure encryption and adheres to stringent privacy protocols to safeguard your data.

Question 24

Who can use the service?

Accepted Answer

Watsons Pharmacy eConsultation is available for anyone in Singapore who needs treatment for non-emergency medical issues like minor ailments or clinical advice. If you are under 18 years old, you must have a parent or guardian present during the eConsultation.

Question 25

What are the operation hours?

Accepted Answer

This service is available Mondays to Fridays from 12pm to 5.30pm (excluding public holidays).

Question 26

Do I earn membership points?

Accepted Answer

Currently, membership points are not applicable for this service.

Question 27

What conditions are suitable for Watsons Pharmacy eConsultation service?

Accepted Answer

Watsons Pharmacy eConsultation is ideal for common minor ailments and non-emergency medical issues, including:

Common cough and cold
Fever and pain
Digestive disorder such as diarrhoea, constipation or vomiting

Mouth and throat conditions such as sore throat, cold sores
Eye conditions such as allergic conjunctivitis, dry eye
Skin conditions such as rashes, mild allergies

For conditions not listed above, our pharmacists will use their professional judgment to assess and provide appropriate guidance.

Question 28

What conditions or scenarios are not suitable for Watsons Pharmacy eConsulation service?

Accepted Answer

This service is not suitable for:

1. Severe medical conditions, which requires a doctor’s consultation for further diagnosis and/or treatment.

2. Medical emergencies or symptoms indicating a medical emergency, such as:

Chest pain
Breathing difficulties
Severe allergic reactions (anaphylaxis)
Stroke
Seizures
Severe pain
Uncontrolled bleeding
Continuous vomiting or diarrhoea

3. Conditions that require a physical examination for diagnosis, which cannot be effectively conducted online by a pharmacist.

Question 29

What should I prepare before the eConsultation?

Accepted Answer

You will be required to present a photo ID for verification purposes before purchasing pharmacy-only medications. Please have one ready such as your NRIC, passport, or work pass. Alternatively, you can use the Singpass app to show your digital identity card.

Question 30

What can I expect during the eConsultation?

Accepted Answer

During the eConsultation, you will discuss your health concerns with a certified Watsons pharmacist who will provide personalised professional advice. The pharmacist may recommend medication or other health products, if appropriate, to address your condition.

Question 31

What is the waiting time for an eConsultation?

Accepted Answer

Wait times vary based on the number of customers ahead of you in the queue. We recommend remaining on the eConsultation page to avoid disconnection while you wait.

Question 32

How long does an eConsultation typically last?

Accepted Answer

The duration depends on the complexity of your needs, but most consultations last between 5 and 15 minutes.

Question 33

What should I do if I have additional queries on my medications after the eConsultation?

Accepted Answer

If you have additional queries regarding the medications that you have purchased, you may contact the number or email address provided on the tax invoice email.

Question 34

What types of medication and health products can I purchase through this service?

Accepted Answer

You can access both pharmacy-only and over-the-counter medications, such as cough and cold remedies, gastric medications, pain relievers, steroid creams, and antihistamines. Health supplements like fish oil and glucosamine are also available.

Question 35

Can I get prescription medication through Watsons Pharmacy eConsultation service?

Accepted Answer

We do not offer prescription medication or prescription filling via the eConsultation service. Currently, these services are only available at our physical pharmacy locations.

Question 36

Are the medications provided by Watsons Pharmacy eConsultation service genuine and safe?

Accepted Answer

Absolutely. We source our medications from reputable suppliers and ensure they meet stringent safety and quality standards.

Question 37

Can I make changes to my order?

Accepted Answer

Once payment is completed, changes to your order are not possible.

Question 38

Can I request for product refund or exchange?

Accepted Answer

Products cannot be refunded or exchanged due to safety and hygiene reasons. If you receive any defective, incorrect, expired, or missing items/orders, please contact the number or email address provided on the tax invoice email.

Question 39

How do I pay for my order?

Accepted Answer

You can conveniently make payment online through our secure payment gateway via VISA and MasterCard debit or credit cards.

Question 40

Is there a delivery fee and how do I receive my order?

Accepted Answer

Yes, there is a delivery fee. You can select from express, same business day, or next business day delivery options.

Orders are only confirmed after payment has been successfully made.

Business day excludes weekends and public holidays.

For same business day delivery, your order will be delivered between 6 pm to 10 pm.

For next business day delivery, you can choose the delivery time slot as follows:
– 10 am to 2 pm
– 2 pm to 6 pm
– 6 pm to 10 pm

Your order will be handled by our trusted partner, WellAway Pharmacy, and delivered directly to your doorstep.

Question 41

Is delivery the only mode for receiving my order?

Accepted Answer

Yes, currently delivery is the only mode of receiving your order.

Question 42

Can I access the Watsons Pharmacy eConsultation service platform from my mobile device?

Accepted Answer

Yes, our eConsultation platform is mobile-compatible, allowing you to connect with our pharmacists from anywhere in Singapore with an internet connection. For the best experience, we recommend using web browsers like Firefox, Chrome, or Edge.

Question 43

What if I lose connection during my eConsultation?

Accepted Answer

If you lose connection, the eConsultation will end automatically. To resume, simply re-enter the queue via https://econsultation.watsons.com.sg.

Question 44

What if the pharmacist cannot see me or hear me during my eConsultation?

Accepted Answer

Make sure your device's microphone and camera permissions are enabled.

You can grant access to the eConsultation site for your device’s camera and microphone or adjust the settings in your web browser.

Here’s how to adjust permission for popular browsers:

Google Chrome, refer to link:
- Use your camera and microphone in Chrome - Android - Google Chrome Help
Microsoft Edge (PC/laptop), refer to link:
- Troubleshoot camera, microphone, and screen recording permissions for Stream on SharePoint - Microsoft Support
Firefox, refer to link:
- How to manage your camera and microphone permissions with Firefox | Firefox Help (mozilla.org)

Additionally, ensure you have a strong Wi-Fi or 4G connection.

Question 45

What is the delivery fee for Standard Home Delivery service?

Accepted Answer

Members enjoy FREE delivery with min. $40 nett spend while Non-members enjoy FREE delivery with min. $50 nett spend. A delivery charge of $8 will applied for orders below $40 (Members) and $50 (Non-members). Delivery slot selection service will be disabled during peak period. Please note that during peak promotion periods, such as the 11.11 Sale, your order may take 3 to 7 working days for delivery, depending on order volume.

Question 46

Can I collect my order from the Watsons stores?

Accepted Answer

Yes, you can select click & collect service to pick up your order from your favourite Watsons physical store. You can select the preferred store during the checkout process.

Question 47

Can I track my order?

Accepted Answer

Yes! You may track your orders via your 'Order History' under 'My Account', after logged in. Tracking number will be provided to you once order is processed. Should you have further enquiries on your order, you may contact our customer service via the Live Chat function or the 'Contact Us' form on our website.

Question 48

Do you deliver to any location within Singapore?

Accepted Answer

We deliver to all addresses in Singapore except for the following restriction areas:

Postal Code	Location/Building/Area	Postal Code	Location/Building/Area	Postal Code	Location/Building/Area
WHOLE AREA	KHUSU ISLAND	508487	Hendon Camp	669644	Gombak Base
WHOLE AREA	ST. JOHN'S ISLAND	509863	Changi Airbase	669645	Ministry of Defence
WHOLE AREA	PULAU UBIN	509927	Trent Engine Overhaul Complex	669646	Bukit Panjang Camp
WHOLE AREA	PULAU TEKONG	509928	SIA Engine Test Centre	688255	Mowbray Camp
WHOLE AREA	RIFLE RANGE COMPOUND	509932	Trent Engine Overhaul Complex	688256	Kranji Camp
WHOLE AREA	SELETAR AEROSPACE	534257	Paya Lebar Airbase	688793	Stagmont Camp
WHOLE AREA	WEST CAMP ROAD	567754	Amoy Quee Camp	689953	Keat Hong Camp II
WHOLE AREA	AIRPORT CARGO ROAD	596302	Maju Camp	689954	Keat Hong Camp
WHOLE AREA	ALPS AVENUE	596472	Police KINS Training Camp	698956	Tengah Air Base
WHOLE AREA	AIRLINE ROAD	506969	Changi Prison Complex Cluster B	708972	Murai Camp
WHOLE AREA	TURF CLUB AVENUE	507087	Selarang Camp	708976	Lim Chu Kang Camp II
098269	Resort World at Sentosa	528765	21 Tampines North Drive 2	718919	Sungei Gedong Camp
098322	85,BRANI TERMINAL AVENUE	507709	Changi Prison Complex Cluster A	729753	Mandai Camp
098323	81,BRANI TERMINAL AVENUE	609271	ASL Shipyard	729754	Mandai Camp II
098324	2,BRANI TERMINAL AVENUE	609273	PPL Shipyard	729756	Mandai Hill Camp
098325	89,BRANI TERMINAL AVENUE	609278	Shell	738103	Woodland Check Point
099958	Resort World at Sentosa (OFFICE)	609412	Vobak Building	738203	Woodland Check Point
109680	Central Manpower Base (CMPB)	609831	Caltex Jalan Buroh 1 Service Centre	738406	60 Woodlands Industrial Park D
117536	Power Grid	619110	Jurong Port	738700	Woodland Check Point
117605	Stockport Road	619523	ST Kinetics	757618	Sembawang Camp
117630	Tanjong Berlayer Camp	628054	29, Tanjong Kling	757621	Chong Pang Camp
129817	Clementi Camp	628398	Tuas Naval Base	757752	Sembawang Airbase
139302	Ayer Raja Camp	628439	Tanjung Gul Camp	757753	Khatib Camp
149051	Special Operation Command	629122	Jurong Shipyard	757758	Dieppe Barracks
149373	Queenstown Remand Centre	629351	50, Gul Road	758103	Senoko Power Station
178880	Parliament House	629353	Keppel Shipyard (Gul)	759907	Senoko Incineration Plant
248843	Tanglin Camp	629888	Keppel Shipyard	759945	Admiralty West Prison
367833	Mount Vernon Camp	637559	Pasir Laba Camp	759956	Sembawang Shipyard
397970	Guillemard Camp	637607	Tuas Power Station	759956	Sembawang Wharf
417902	Kaki Bukit Prison School	638357	Jurong Camp I	759957	Sembawang Prison
465556	Bedok Camp	638361	Jurong Camp II	769194	4 Lorong Chencharu
478937	Singapore Prisons Quarters	638364	SAFTI Military Institute	778895	Nee Soon Camp
498760	Changi Exihibition Centre (Airbase)	638501	ST Marine	778900	Nee Soon Camp (Leo North)
498761	Changi Exihibition Centre (Airbase)	638709	15, Tuas Crescent	779914	Nee Soon Camp (SCDF)
498819	Changi Naval Base	638717	23, Tuas Crescent	797792	Seletar Airport Passenger Terminal
498802	1 Changi North Way	667988	Bukit Gombak Camp	797809	Seletar Airport
499611	8 Changi North Way	669638	Hillview Camp	819658	Changi International Airport Services
498834	Tanah Merah Prison	669642	Gombak Base HQ	819659	SATS Inflight Catering Centre 1

Question 49

Do you ship overseas?

Accepted Answer

At the moment, Watsons.com.sg does not deliver internationally and orders are allowed for delivery within Singapore only.

Question 50

How do I go about collecting my order from a Watsons store?

Accepted Answer

To collect your order from your selected store, print a copy of your order collection email.

At the collection store, present the printed copy of your order collection email, together with your personal Identification document (NRIC/PR/S Pass etc) to our store staff, for collection.

Store staff will verify your identification and assist you with the collection accordingly.

If your schedule gets too busy and would like to authorise someone else to collect on your behalf, this can be arranged! To authorise a person, you are required to fill up the authorised person's details in the order collection email and he/she is expected to present the order collection email with authorisation permission and his/her personal ID for verification, in order to make the collection at the store.

Question 51

How long is the delivery period?

Accepted Answer

All home delivery orders will be processed and delivered to customers based on their selected delivery slot. However, as these are stacked delivery slots, your delivery may arrive earlier or later outside of the timeslot selected, due to challenging traffic, weather conditions or unforeseen situations. We seek your kind understanding on the above situation. There is no delivery on Sundays and Public Holidays.

Prior to receiving your home delivery order, you will receive notification messages regarding your order status and the tracking of the order. Our courier service partner will also notify you of the delivery.

For 'Click and Collect' (self-collection), orders will be sent to the selected store and available for customers' collection within 4 days (excludes Sundays and Public Holidays) from the date that the order is confirmed. SMS and email will be sent to inform you of the collection.

During peak promotion periods, there might be a delay of 1 - 3 working days for your orders to arrive. Thank you for understanding.

Question 52

Is there a collection period if I select 'Click and Collect' as my preferred delivery method?

Accepted Answer

For orders made under 'Click and Collect' (self collection mode), you have to collect your order within 7 days from the day your order has arrived at the store and an email/SMS notification has been sent to you. After 7 days, the order will be treated as a 'no-show' order and will be sent back to our warehouse. No refunds will be made for such no-show collection orders.

Question 53

Is there any delivery charge?

Accepted Answer

Click & Collect Service Fee: $5
The service fee will partially cover the costs of processing, picking, packing and delivery (if needed) of the order.

Home Delivery Express Service:
• $1.99 with min. $60 nett spend
• For online orders below $60, there will be a $10 express delivery fee applicable.

Members enjoy Free Standard Click & Collect and Standard Home Delivery service with min. $40 nett spend. Non-members enjoy Free Click & Collect and Home Delivery service with min. $50 nett spend. Otherwise, the corresponding service fee will be applied.

If you are making your first purchase from our online store, you will be entitled to free delivery regardless of any order amount.

Note: Delivery / Click & Collect fees incurred will not be refunded in the event of order cancellation.

Question 54

What are the available delivery options?

Accepted Answer

You may choose to receive your orders via Home Delivery; or pick up at any of our “Click & Collect” stores. Standard Home Delivery service is available from Mondays to Saturdays. There is no delivery on Sundays or public holidays.

There may be some products that can only be delivered to home and ‘Click and Collect’ option will not be available. For such products, ‘Home delivery’ icon will be indicated in the product page or you will be prompted with 'Not available' message upon selecting 'Click and Collect' as delivery mode at check out.

Question 55

When will I get my order?

Accepted Answer

Standard Home Delivery service is available from Mondays to Saturdays only (excluding Sundays and public holidays). Customers can select their preferred delivery day when checking out. The order may arrive early or late on your selected day due to unforeseen circumstances like traffic, logistical or order volume challenges. We seek your kind understanding for any inconvenience caused.

Question 56

Which are the Watsons stores that I can collect my orders from?

Accepted Answer

Question 57

Why I do not receive free delivery at checkout even after I meet the minimum spend value?

Accepted Answer

Free delivery promotion is triggered based on final transaction value after deducting discounts/eVoucher/eCoupons as well as member bonus points redemption.

Question 58

Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (For Click and Collect)?

Accepted Answer

Yes. For home delivery, you will receive notification messages regarding your order status and the tracking of your order. Our courier service partner will also notify you of the delivery.

For click & collect service (self collection) at our stores, you will receive both email and SMS notifications once your order has arrived at the store and is ready for your collection. A reminder SMS will also be sent if you have not collected your order after 3 days.

Question 59

Can I still change to a different collection store after I have placed my Click and Collect order?

Accepted Answer

For Click & Collect orders, we regret to inform you that we are unable to support any changes to the chosen store location once the order has been confirmed.

Question 60

What are the terms and conditions of the Click & Collect $4 OFF coupon?

Accepted Answer

The coupon can only be used on your next purchase with minimum $20 nett spend in a single receipt on the day of parcel collection. The coupon excludes purchase of TRU Niagen, promotional banded packs, dispensary items, health tonics, pharmacist-service packages, baby & adult nutrition milk powder, confectionery, beverages, gift cards, prestige skincare & Watsons Card and $2 buys / Buy 5 Get 1 Free. For more information, click here.

Question 61

What is Click & Collect Express (CCE)?

Accepted Answer

Click & Collect Express allows you to order online and then pick up your order from your selected physical store within 1 hour after order has been placed. Any order that has been checked out after 9pm will be ready for collection by 11am the following day.

Please note that online free gifts are not applicable for Click & Collect Express and/or Home Delivery Express orders.

Question 62

What is the difference between Click & Collect and Click & Collect Express?

Accepted Answer

Click & Collect allows you to collect your order within 4 days (excluding Sunday and Public Holidays) from the date your order is confirmed.

Click & Collect Express is an express service that allows collection of your order from your selected store of convenience within 1 hour from the order is placed.

Question 63

How to find available Click & Collect Express stores

Accepted Answer

Question 64

How do I know if my Click & Collect Express order is ready for collection?

Accepted Answer

You will receive an SMS and Email stating that your order is ready for collection together with a unique 6-digit code. Once you have received the SMS or Email and the unique 6-digit code, you can visit your selected Watsons store to collect your order. Please provide the 6-digit code to store to identify your parcel.