Customer Service

1. To track your online order or change of delivery details, kindly go to “Order History” under “My Account”.  Your tracking number would be 1111___ (followed by your order number) and -01 (for example, 1111XXXXXXXX-01.)

2.  If you have the order number and would like to check the delivery status or change of delivery time slot or date, please contact Ninja Van via your preferred option below and they will be able to assist you:

·                     Hotline: +65 6602 8271  (Mon-Sat 8am-10pm)

·                     Email:

3.  If you are unable to locate the order via Ninja Van's tracking page above, we are likely still packing it. You can submit your enquiry via our web form below.


Ask us a question!

You may refer to our FAQ section for some quick answers and continue shopping at Watsons Online! However, if you have any further enquiries, simply fill up this form, and we will get back to you within the next 7 working days.

Please note that the best way to get in touch is by finding your local store using our store locator.

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Head Office
300 Beach Road
The Concourse
Singapore 199555
Email Address
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