This online Pharmacy eConsultation service connects you with our certified pharmacists for personalised consultations regarding your health and medication needs. Following the consultation, you'll gain access to a variety of medications for minor ailments and health products. For convenience, you can place orders for the medications instantly and they will be delivered to your doorstep.
Yes, we prioritise the security and confidentiality of your information. Our platform utilises secure encryption and adheres to stringent privacy protocols to safeguard your data.
Watsons Pharmacy eConsultation is available to anyone in Singapore needing treatment for non-emergency medical issues, like minor ailments. If you are under 18, you must have a parent or guardian present during the eConsultation.
This service is available Mondays to Fridays from 12pm to 5.30pm (excluding public holidays).
Currently, membership points are not applicable for this service.
Watsons Pharmacy eConsultation is ideal for common minor ailments and non-emergency medical issues, including:
- Common cough and cold
- Fever and pain
- Digestive disorder such as diarrhoea, constipation or vomiting
- Mouth and throat conditions such as sore throat, cold sores
- Eye conditions such as allergic conjunctivitis, dry eye
- Skin Conditions such as rashes, mild allergies
For conditions not listed above, our pharmacists will use their professional judgment to assess and provide appropriate guidance.
This service is not suitable for:
1. Severe medical conditions, which requires a doctor’s consultation for further diagnosis and/or treatment.
2. Medical emergencies or symptoms indicating a medical emergency, such as:
- Chest pain
- Breathing difficulties
- Severe allergic reactions (anaphylaxis)
- Stroke
- Seizures
- Severe pain
- Uncontrolled bleeding
- Continuous vomiting or diarrhea
You will be required to present a photo ID for verification purposes before purchasing pharmacy-only medications. Please have one ready such as your NRIC, passport, or work pass. Alternatively, you can use the Singpass app to show your digital identity card.
During the eConsultation, you will discuss your health concerns with a certified Watsons pharmacist who will provide personalised professional advice. The pharmacist may recommend medication or other health products, if appropriate, to address your condition.
Wait times vary based on the number of customers ahead of you in the queue. We recommend remaining on the eConsultation page to avoid disconnection while you wait.
If you have additional queries regarding the medications that you have purchased, you may contact the number or email address provided on the tax invoice email.
You can access both pharmacy-only and over-the-counter medications, such as cough and cold remedies, gastric medications, pain relievers, steroid creams, and antihistamines. Health supplements like fish oil and glucosamine are also available.
Absolutely. We source our medications from reputable suppliers and ensure they meet stringent safety and quality standards.
Once payment is completed, changes to your order are not possible.
Products cannot be refunded or exchanged due to safety and hygiene reasons. If you receive any defective, incorrect, expired, or missing items/orders, please contact the number or email address provided on the tax invoice email.
You can conveniently make payment online through our secure payment gateway via VISA and MasterCard debit or credit cards.
Yes, there is a delivery fee. You can select from express, same business day, or next business day delivery options.
Orders are only confirmed after payment has been successfully made.
Business day excludes weekends and public holidays.
For same business day delivery, your order will be delivered between 6 pm to 10 pm.
For next business day delivery, you can choose the delivery time slot as follows:
– 10 am to 2 pm
– 2 pm to 6 pm
– 6 pm to 10 pm
Your order will be handled by our trusted partner, WellAway Pharmacy, and delivered directly to your doorstep.
Yes, currently delivery is the only mode of receiving your order.
Yes, our eConsultation platform is mobile-compatible, allowing you to connect with our pharmacists from anywhere in Singapore with an internet connection. For the best experience, we recommend using web browsers like Firefox, Chrome, or Edge.
If you lose connection, the eConsultation will end automatically. To resume, simply re-enter the queue via https://econsultation.watsons.com.sg.
Make sure your device's microphone and camera permissions are enabled.
You can grant access to the eConsultation site for your device’s camera and microphone or adjust the settings in your web browser.
Here’s how to adjust permission for popular browsers:
- Google Chrome, refer to link:
- Microsoft Edge (PC/laptop), refer to link:
- Firefox, refer to link:
Additionally, ensure you have a strong Wi-Fi or 4G connection.