Members enjoy FREE delivery with min. $40 nett spend while Non-members enjoy FREE delivery with min. $50 nett spend. A delivery charge of $8 will applied for orders below $40 (Members) and $50 (Non-members). Delivery slot selection service will be disabled during peak period. Please note that during peak promotion periods, such as the 11.11 Sale, your order may take 3 to 7 working days for delivery, depending on order volume.

Yes, you can select click & collect service to pick up your order from your favourite Watsons physical store. You can select the preferred store during the checkout process.

Yes! You may track your orders via your 'Order History' under 'My Account', after logged in. Tracking number will be provided to you once order is processed. Should you have further enquiries on your order, you may contact our customer service via the Live Chat function or the 'Contact Us' form on our website.

We deliver to all addresses in Singapore except for the following restriction areas:

At the moment, Watsons.com.sg does not deliver internationally and orders are allowed for delivery within Singapore only.

To collect your order from your selected store, print a copy of your order collection email.

At the collection store, present the printed copy of your order collection email, together with your personal Identification document (NRIC/PR/S Pass etc) to our store staff, for collection.

Store staff will verify your identification and assist you with the collection accordingly.

If your schedule gets too busy and would like to authorise someone else to collect on your behalf, this can be arranged! To authorise a person, you are required to fill up the authorised person's details in the order collection email and he/she is expected to present the order collection email with authorisation permission and his/her personal ID for verification, in order to make the collection at the store.

All home delivery orders will be processed and delivered to customers based on their selected delivery slot. However, as these are stacked delivery slots, your delivery may arrive earlier or later outside of the timeslot selected, due to challenging traffic, weather conditions or unforeseen situations. We seek your kind understanding on the above situation. There is no delivery on Sundays and Public Holidays.

Prior to receiving your home delivery order, you will receive notification messages regarding your order status and the tracking of the order. Our courier service partner will also notify you of the delivery.

For 'Click and Collect' (self-collection), orders will be sent to the selected store and available for customers' collection within 4 days (excludes Sundays and Public Holidays) from the date that the order is confirmed. SMS and email will be sent to inform you of the collection.

During peak promotion periods, there might be a delay of 1 - 3 working days for your orders to arrive. Thank you for understanding.

For orders made under 'Click and Collect' (self collection mode), you have to collect your order within 7 days from the day your order has arrived at the store and an email/SMS notification has been sent to you. After 7 days, the order will be treated as a 'no-show' order and will be sent back to our warehouse. No refunds will be made for such no-show collection orders.

Click & Collect Service Fee: $5
The service fee will partially cover the costs of processing, picking, packing and delivery (if needed) of the order.

Home Delivery Express Service:
• Free Delivery with min. $60 nett spend
• For online orders below $60, there will be a $10 express delivery fee applicable.

Members enjoy Free Standard Click & Collect and Standard Home Delivery service with min. $40 nett spend. Non-members enjoy Free Click & Collect and Home Delivery service with min. $50 nett spend. Otherwise, the corresponding service fee will be applied.

If you are making your first purchase from our online store, you will be entitled to free delivery regardless of any order amount.

Note: Delivery / Click & Collect fees incurred will not be refunded in the event of order cancellation.

You may choose to receive your orders via Home Delivery; or pick up at any of our “Click & Collect” stores. Standard Home Delivery service is available from Mondays to Saturdays. There is no delivery on Sundays or public holidays.

There may be some products that can only be delivered to home and ‘Click and Collect’ option will not be available. For such products, ‘Home delivery’ icon will be indicated in the product page or you will be prompted with 'Not available' message upon selecting 'Click and Collect' as delivery mode at check out.

Standard Home Delivery service is available from Mondays to Saturdays only (excluding Sundays and public holidays). Customers can select their preferred delivery day when checking out. The order may arrive early or late on your selected day due to unforeseen circumstances like traffic, logistical or order volume challenges. We seek your kind understanding for any inconvenience caused.

Free delivery promotion is triggered based on final transaction value after deducting discounts/eVoucher/eCoupons as well as member bonus points redemption.

Yes. For home delivery, you will receive notification messages regarding your order status and the tracking of your order. Our courier service partner will also notify you of the delivery.

For click & collect service (self collection) at our stores, you will receive both email and SMS notifications once your order has arrived at the store and is ready for your collection. A reminder SMS will also be sent if you have not collected your order after 3 days.

For Click & Collect orders, we regret to inform you that we are unable to support any changes to the chosen store location once the order has been confirmed.

The coupon can only be used on your next purchase with minimum $20 nett spend in a single receipt on the day of parcel collection. The coupon excludes purchase of TRU Niagen, promotional banded packs, dispensary items, health tonics, pharmacist-service packages, baby & adult nutrition milk powder, confectionery, beverages, gift cards, prestige skincare & Watsons Card and $2 buys / Buy 5 Get 1 Free. For more information, click here.