Download App
Get our app via:
Watsons_Web3_QR_Code_2023.png
  • google-play.png
  • app-store.png
  • Huawei.png
Store Locator What's Trending?
Stores Services
0
MY Bag
What is the delivery fee for Standard Home Delivery service?

Members enjoy FREE delivery with min. $40 nett spend while Non-members enjoy FREE delivery with min. $50 nett spend. A delivery charge of $8 will applied for orders below $40 (Members) and $50 (Non-members). Delivery slot selection service will be disabled during peak period. Please note that during peak promotion periods, such as the 11.11 Sale, your order may take 3 to 7 working days for delivery, depending on order volume.

Can I collect my order from the Watsons stores?

Yes, you can select click & collect service to pick up your order from your favourite Watsons physical store. You can select the preferred store during the checkout process.

Can I track my order?

Yes! You may track your orders via your 'Order History' under 'My Account', after logged in. Tracking number will be provided to you once order is processed. Should you have further enquiries on your order, you may contact our customer service via the Live Chat function or the 'Contact Us' form on our website.

Do you deliver to any location within Singapore?

We deliver to all addresses in Singapore except for the following restriction areas:

Postal Code Location/Building/Area Postal Code Location/Building/Area Postal Code Location/Building/Area
WHOLE AREA KHUSU ISLAND 508487 Hendon Camp 669644 Gombak Base
WHOLE AREA ST. JOHN'S ISLAND 509863 Changi Airbase 669645 Ministry of Defence
WHOLE AREA PULAU UBIN 509927 Trent Engine Overhaul Complex 669646 Bukit Panjang Camp
WHOLE AREA PULAU TEKONG 509928 SIA Engine Test Centre 688255 Mowbray Camp
WHOLE AREA RIFLE RANGE COMPOUND 509932 Trent Engine Overhaul Complex 688256 Kranji Camp
WHOLE AREA SELETAR AEROSPACE 534257 Paya Lebar Airbase 688793 Stagmont Camp
WHOLE AREA WEST CAMP ROAD 567754 Amoy Quee Camp 689953 Keat Hong Camp II
WHOLE AREA AIRPORT CARGO ROAD 596302 Maju Camp 689954 Keat Hong Camp
WHOLE AREA ALPS AVENUE 596472 Police KINS Training Camp 698956 Tengah Air Base
WHOLE AREA AIRLINE ROAD 506969 Changi Prison Complex Cluster B 708972 Murai Camp
WHOLE AREA TURF CLUB AVENUE 507087 Selarang Camp 708976 Lim Chu Kang Camp II
098269 Resort World at Sentosa 528765 21 Tampines North Drive 2 718919 Sungei Gedong Camp
098322 85,BRANI TERMINAL AVENUE 507709 Changi Prison Complex Cluster A 729753 Mandai Camp
098323 81,BRANI TERMINAL AVENUE 609271 ASL Shipyard 729754 Mandai Camp II
098324 2,BRANI TERMINAL AVENUE 609273 PPL Shipyard 729756 Mandai Hill Camp
098325 89,BRANI TERMINAL AVENUE 609278 Shell 738103 Woodland Check Point
099958 Resort World at Sentosa (OFFICE) 609412 Vobak Building 738203 Woodland Check Point
109680 Central Manpower Base (CMPB) 609831 Caltex Jalan Buroh 1 Service Centre 738406 60 Woodlands Industrial Park D
117536 Power Grid 619110 Jurong Port 738700 Woodland Check Point
117605 Stockport Road 619523 ST Kinetics 757618 Sembawang Camp
117630 Tanjong Berlayer Camp 628054 29, Tanjong Kling 757621 Chong Pang Camp
129817 Clementi Camp 628398 Tuas Naval Base 757752 Sembawang Airbase
139302 Ayer Raja Camp 628439 Tanjung Gul Camp 757753 Khatib Camp
149051 Special Operation Command 629122 Jurong Shipyard 757758 Dieppe Barracks
149373 Queenstown Remand Centre 629351 50, Gul Road 758103 Senoko Power Station
178880 Parliament House 629353 Keppel Shipyard (Gul) 759907 Senoko Incineration Plant
248843 Tanglin Camp 629888 Keppel Shipyard 759945 Admiralty West Prison
367833 Mount Vernon Camp 637559 Pasir Laba Camp 759956 Sembawang Shipyard
397970 Guillemard Camp 637607 Tuas Power Station 759956 Sembawang Wharf
417902 Kaki Bukit Prison School 638357 Jurong Camp I 759957 Sembawang Prison
465556 Bedok Camp 638361 Jurong Camp II 769194 4 Lorong Chencharu
478937 Singapore Prisons Quarters 638364 SAFTI Military Institute 778895 Nee Soon Camp
498760 Changi Exihibition Centre (Airbase) 638501 ST Marine 778900 Nee Soon Camp (Leo North)
498761 Changi Exihibition Centre (Airbase) 638709 15, Tuas Crescent 779914 Nee Soon Camp (SCDF)
498819 Changi Naval Base 638717 23, Tuas Crescent 797792 Seletar Airport Passenger Terminal
498802 1 Changi North Way 667988 Bukit Gombak Camp 797809 Seletar Airport
499611 8 Changi North Way 669638 Hillview Camp 819658 Changi International Airport Services
498834 Tanah Merah Prison 669642 Gombak Base HQ 819659 SATS Inflight Catering Centre 1

 

Do you ship overseas?

At the moment, Watsons.com.sg does not deliver internationally and orders are allowed for delivery within Singapore only.

How do I go about collecting my order from a Watsons store?

To collect your order from your selected store, print a copy of your order collection email.

At the collection store, present the printed copy of your order collection email, together with your personal Identification document (NRIC/PR/S Pass etc) to our store staff, for collection.

Store staff will verify your identification and assist you with the collection accordingly.

If your schedule gets too busy and would like to authorise someone else to collect on your behalf, this can be arranged! To authorise a person, you are required to fill up the authorised person's details in the order collection email and he/she is expected to present the order collection email with authorisation permission and his/her personal ID for verification, in order to make the collection at the store.

How long is the delivery period?

All home delivery orders will be processed and delivered to customers based on their selected delivery slot. However, as these are stacked delivery slots, your delivery may arrive earlier or later outside of the timeslot selected, due to challenging traffic, weather conditions or unforeseen situations. We seek your kind understanding on the above situation. There is no delivery on Sundays and Public Holidays.

Prior to receiving your home delivery order, you will receive notification messages regarding your order status and the tracking of the order. Our courier service partner will also notify you of the delivery.

For 'Click and Collect' (self-collection), orders will be sent to the selected store and available for customers' collection within 4 days (excludes Sundays and Public Holidays) from the date that the order is confirmed. SMS and email will be sent to inform you of the collection.

During peak promotion periods, there might be a delay of 1 - 3 working days for your orders to arrive. Thank you for understanding.

Is there a collection period if I select 'Click and Collect' as my preferred delivery method?

For orders made under 'Click and Collect' (self collection mode), you have to collect your order within 7 days from the day your order has arrived at the store and an email/SMS notification has been sent to you. After 7 days, the order will be treated as a 'no-show' order and will be sent back to our warehouse. No refunds will be made for such no-show collection orders.

Is there any delivery charge?

Click & Collect Service Fee: $5
The service fee will partially cover the costs of processing, picking, packing and delivery (if needed) of the order.

Home Delivery Express Service:
• Free Delivery with min. $60 nett spend
• For online orders below $60, there will be a $10 express delivery fee applicable.


Members enjoy Free Standard Click & Collect and Standard Home Delivery service with min. $40 nett spend. Non-members enjoy Free Click & Collect and Home Delivery service with min. $50 nett spend. Otherwise, the corresponding service fee will be applied.

If you are making your first purchase from our online store, you will be entitled to free delivery regardless of any order amount.

Note: Delivery / Click & Collect fees incurred will not be refunded in the event of order cancellation.

What are the available delivery options?

You may choose to receive your orders via Home Delivery; or pick up at any of our “Click & Collect” stores. Standard Home Delivery service is available from Mondays to Saturdays. There is no delivery on Sundays or public holidays.

There may be some products that can only be delivered to home and ‘Click and Collect’ option will not be available. For such products, ‘Home delivery’ icon will be indicated in the product page or you will be prompted with 'Not available' message upon selecting 'Click and Collect' as delivery mode at check out.

When will I get my order?

Standard Home Delivery service is available from Mondays to Saturdays only (excluding Sundays and public holidays). Customers can select their preferred delivery day when checking out. The order may arrive early or late on your selected day due to unforeseen circumstances like traffic, logistical or order volume challenges. We seek your kind understanding for any inconvenience caused.

Which are the Watsons stores that I can collect my orders from?

Why I do not receive free delivery at checkout even after I meet the minimum spend value?

Free delivery promotion is triggered based on final transaction value after deducting discounts/eVoucher/eCoupons as well as member bonus points redemption.

Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (For Click and Collect)?

Yes. For home delivery, you will receive notification messages regarding your order status and the tracking of your order. Our courier service partner will also notify you of the delivery.

For click & collect service (self collection) at our stores, you will receive both email and SMS notifications once your order has arrived at the store and is ready for your collection. A reminder SMS will also be sent if you have not collected your order after 3 days.

Can I still change to a different collection store after I have placed my Click and Collect order?

For Click & Collect orders, we regret to inform you that we are unable to support any changes to the chosen store location once the order has been confirmed.

What are the terms and conditions of the Click & Collect $4 OFF coupon?

 

The coupon can only be used on your next purchase with minimum $20 nett spend in a single receipt on the day of parcel collection. The coupon excludes purchase of TRU Niagen, promotional banded packs, dispensary items, health tonics, pharmacist-service packages, baby & adult nutrition milk powder, confectionery, beverages, gift cards, prestige skincare & Watsons Card and $2 buys / Buy 5 Get 1 Free. For more information, click here