MY ACCOUNT
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How do I register?

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How do I manage my account?

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I can't log into my account.

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Am I a Watsons member once I have created an account online?

MY ORDER
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How do I place an order?

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Can I change my order after it has been placed?

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Can I cancel my order?

PRODUCTS
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How can I browse or find a product?

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How do I save products in my wish list?

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What if the item I wanted/ordered, is out of stock?

PAYMENT
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What are the available modes of payment?

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Is it secure to purchase products and pay using the above payment modes with Watsons online?

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I am having trouble making payment with my credit card.

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What is the difference between e-coupon and e-voucher?

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How do I check on my available e-coupons and/or e-vouchers and their details, in my account?

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How do I use my e-coupon to offset my order?

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How do I use my e-Voucher to pay for an order?

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Can I redeem my member points for online purchases?

DELIVERY
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What are the available delivery options?

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How long is the delivery period?

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Is there any delivery charge?

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Can I collect my order from the Watsons stores?

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Which are the Watsons stores that I can collect my orders from?

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Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (For Click and Collect)?

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Is there a collection period if I select 'Click and Collect' as my preferred delivery method?

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How do I go about collecting my order from a Watsons store?

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Can I track my order?

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Do you deliver to any location within Singapore?

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Do you ship overseas?

RETURN
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What if I receive an incorrect/incomplete order?

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Can I do an exchange for item(s)?

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What is the return and refund policy?

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How do I return an item?

WATSONS MEMBERSHIP
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How do I apply for a Watsons Card?

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I have recently purchased a card from the Watsons store. How do I proceed with the card activation?

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Where can I use my Watsons Card?

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Is a minimum amount of spending required before I am eligible to apply for a Watsons Card?

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Will I be able to enjoy all member benefits instantly after I get my Watsons Card?

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How do I earn points?

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Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?

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Can I earn points from my purchases made online?

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How could I use the points earned?

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Can I redeem my points for online purchases?

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How can I utilise my points accrued in my Watsons Card?

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What is the minimum number of points required for redemption?

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Is there any requirement regarding the number of points to be used each time I want to redeem my points?

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Are my points reflected on the website as soon as I make a purchase?

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Can I convert the points accrued into cash and withdraw it from my account?

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If my points are insufficient to offset the total value of the transaction, can I offset part of the transaction with all my points and pay the remaining amount in cash?

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Are goods redeemed with points returnable?

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If, for certain reason, I want to return the product I bought, will the points I have earned from that purchase be deducted from my account?

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How do I check my points accumulated in my account?

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Are there any privacy protection measures for my personal information submitted online?

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Is there a validity period for the Watsons Card and the points accumulated?

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Is there a ceiling limit for the points accumulated in my account (for example, a maximum of 1000 bonus points. Will any surplus over that be deemed invalid for use)?

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Is there a validity period for the Watsons Card? If yes, how long would that be?

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If I lose my Watsons Card or when it is damaged beyond normal use, how do I get a new card?

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If my Watsons Card is taken away by another person, will it be possible that he can read my personal information from the card?

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If my Watsons Card is taken away by another person, will it be possible that he can redeem benefits with the points accumulated in my card?

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If I lose my Watsons Card and the points are used by others for product redemption, can I apply for compensation?

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May I share my Watsons Card with others for member benefits?

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If I fail to present my Watsons card but manage to provide the store with my card number, can I still enjoy all member-exclusive benefits and accumulate bonus points?

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If I fail to present my Watsons Card at the time of purchase, can I get the points re-credited to my account by presenting the receipt at a later time?

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How do I inform and update Watsons on the change in my personal details?

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Is it possible to merge the points accumulated in the two Watsons Cards owned separately by myself and another party?

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Can I transfer my membership to someone else?

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If I offset my purchase with my points, will there be points credited to my account?

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If I make my purchase using Watsons vouchers or Watsons gift card, will there be points credited to my account?

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If I make my purchase using vouchers from credit cards (Maybank Treats, DBS, etc) and mall (CapitaVoucher etc), will there be points credited to my account?

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Are there points issued when I purchase Watsons vouchers or Watsons gift card?

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Can I use points to buy Watsons voucher or another Watsons Card?