What are the available delivery options?You may choose to receive your order via home delivery, or pick up from any of our 41 selected ‘Click and Collect’ Watsons stores. However, there may be some products that can only be delivered to home and ‘Click and Collect’ option will not be available. For such products, ‘Home delivery’ icon will be indicated in the product page or you will be prompted with error message upon selecting 'Click and Collect' as delivery mode at check out.
How long is the delivery period?All home delivery orders will be processed and delivered to customers within the next 2 working days from the date that order is confirmed. Home delivery orders are delivered anytime between 9am to 10pm. For 'Click and Collect' (self collection), orders will be sent to the selected store and available for customers' collection within the next 3 working days from the date that order is confirmed. SMS and email will be sent to you for collection.
Is there any delivery charge?Click and Collect mode: : It’s FREE! There will be no delivery charge for self collection at one of the 41 selected stores.
Home Delivery: Members enjoy FREE delivery with min. $40 nett spend. Non Members enjoy FREE delivery with min. $80 nett spend. A delivery charge of $8 will be applied to order below $40 (Members) & $80 (Non-members).
Can I collect my order from the Watsons stores?Yes! In fact, there will be no additional delivery charge to you if you select this delivery option. With our stores conveniently located island-wide, you may choose to collect your order from any one of the selected 41 Watsons stores.
Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (For Click and Collect)?Yes. For home delivery, our courier service will send a SMS to notify you on the delivery. For self collection at our stores, you will receive both email and SMS notifications once the order arrived at the store, ready for your collection. Reminder SMS will also be sent if you have not collected your order after 3 days.
Is there a collection period if I select 'Click and Collect' as my preferred delivery method?For orders made under 'click and collect' (self collection mode), you have to collect your order within 7 days from the day the order arrived at the store and Email/SMS notification sent to you. After 7 days, the order will be treated as 'no-show' order and be sent back to our warehouse. No refund will be made to the customers for such no-show collection cases.
How do I go about collecting my order from a Watsons store?To collect your order from your selected store,
Print a copy of your order collection email.
At the collection store, present the printed copy of your order collection email, together with your personal Identification document (NRIC/PR/S Pass etc) to our store staff, for collection.
Store staff will verify your identification and assist you with the collection accordingly.
If your schedule gets too busy and would like to authorise someone else to collect on your behalf, this can be done! To authorise a person, you are required to fill up the authorised person's details in the order collection email and he/she is expected to present the order collection email with authorisation permission and his/her personal ID for verification, in order to make the collection at the store.
Which are the Watsons stores that I can collect my orders from?You may collect your orders at any of the 41 Click & Collect stores at the following locations:
BUKIT PANJANG PLAZA
CHOA CHU KANG LOT 1
CITY SQUARE MALL
GREAT WORLD CITY
HARBOUR FRONT CENTRE
HEARTBEAT @ BEDOK
JURONG WEST 1
KEAT HONG MIRAGE
LORONG AH SOO HOUGANG A
PARKLANE SHOPPING MALL
SEMBAWANG SHOPPING CENTRE
THE STAR VISTA
TOA PAYOH HDB HUB
WEST COAST PLAZA
YEW TEE POINT
Can I track my order?Yes! You may track your orders via your 'Order History' under 'My Account', after logged in. Tracking number will be provided to you once order is processed. Should you have further enquiries on your order, you may contact our customer service via 'Contact Us' form on our website, or email us at firstname.lastname@example.org or call us at 6339 8456.
Do you deliver to any location within Singapore?We deliver to all addresses in Singapore except for the following restriction areas:
Postal Code Location/Building/Area Postal Code Location/Building/Area Postal Code Location/Building/Area WHOLE AREA KHUSU ISLAND 508487 Hendon Camp 669644 Gombak Base WHOLE AREA ST. JOHN'S ISLAND 509863 Changi Airbase 669645 Ministry of Defence WHOLE AREA PULAU UBIN 509927 Trent Engine Overhaul Complex 669646 Bukit Panjang Camp WHOLE AREA PULAU TEKONG 509928 SIA Engine Test Centre 688255 Mowbray Camp WHOLE AREA RIFLE RANGE COMPOUND 509932 Trent Engine Overhaul Complex 688256 Kranji Camp WHOLE AREA SELETAR AEROSPACE 534257 Paya Lebar Airbase 688793 Stagmont Camp WHOLE AREA WEST CAMP ROAD 567754 Amoy Quee Camp 689953 Keat Hong Camp II WHOLE AREA AIRPORT CARGO ROAD 596302 Maju Camp 689954 Keat Hong Camp WHOLE AREA ALPS AVENUE 596472 Police KINS Training Camp 698956 Tengah Air Base WHOLE AREA AIRLINE ROAD 506969 Changi Prison Complex Cluster B 708972 Murai Camp WHOLE AREA TURF CLUB AVENUE 507087 Selarang Camp 708976 Lim Chu Kang Camp II 098269 Resort World at Sentosa 528765 21 Tampines North Drive 2 718919 Sungei Gedong Camp 098322 85,BRANI TERMINAL AVENUE 507709 Changi Prison Complex Cluster A 729753 Mandai Camp 098323 81,BRANI TERMINAL AVENUE 609271 ASL Shipyard 729754 Mandai Camp II 098324 2,BRANI TERMINAL AVENUE 609273 PPL Shipyard 729756 Mandai Hill Camp 098325 89,BRANI TERMINAL AVENUE 609278 Shell 738103 Woodland Check Point 099958 Resort World at Sentosa (OFFICE) 609412 Vobak Building 738203 Woodland Check Point 109680 Central Manpower Base (CMPB) 609831 Caltex Jalan Buroh 1 Service Centre 738406 60 Woodlands Industrial Park D 117536 Power Grid 619110 Jurong Port 738700 Woodland Check Point 117605 Stockport Road 619523 ST Kinetics 757618 Sembawang Camp 117630 Tanjong Berlayer Camp 628054 29, Tanjong Kling 757621 Chong Pang Camp 129817 Clementi Camp 628398 Tuas Naval Base 757752 Sembawang Airbase 139302 Ayer Raja Camp 628439 Tanjung Gul Camp 757753 Khatib Camp 149051 Special Operation Command 629122 Jurong Shipyard 757758 Dieppe Barracks 149373 Queenstown Remand Centre 629351 50, Gul Road 758103 Senoko Power Station 178880 Parliament House 629353 Keppel Shipyard (Gul) 759907 Senoko Incineration Plant 248843 Tanglin Camp 629888 Keppel Shipyard 759945 Admiralty West Prison 367833 Mount Vernon Camp 637559 Pasir Laba Camp 759956 Sembawang Shipyard 397970 Guillemard Camp 637607 Tuas Power Station 759956 Sembawang Wharf 417902 Kaki Bukit Prison School 638357 Jurong Camp I 759957 Sembawang Prison 465556 Bedok Camp 638361 Jurong Camp II 769194 4 Lorong Chencharu 478937 Singapore Prisons Quarters 638364 SAFTI Military Institute 778895 Nee Soon Camp 498760 Changi Exihibition Centre (Airbase) 638501 ST Marine 778900 Nee Soon Camp (Leo North) 498761 Changi Exihibition Centre (Airbase) 638709 15, Tuas Crescent 779914 Nee Soon Camp (SCDF) 498819 Changi Naval Base 638717 23, Tuas Crescent 797792 Seletar Airport Passenger Terminal 498802 1 Changi North Way 667988 Bukit Gombak Camp 797809 Seletar Airport 499611 8 Changi North Way 669638 Hillview Camp 819658 Changi International Airport Services 498834 Tanah Merah Prison 669642 Gombak Base HQ 819659 SATS Inflight Catering Centre 1
Do you ship overseas?At the moment, Watsons.com.sg does not deliver internationally and orders are allowed for delivery within Singapore only.